PoolProof: Pool Service
Field service software for pool cleaning companies. The crew works the route from their phone, and the moment a job is finished a photo report is emailed to the homeowner automatically. The owner watches the whole day on a live board, and a problem spotted in the field becomes a priced quote in about thirty seconds.
A browser demo on a shared account with sample data, here to show how the app works. The finished product is a native iPhone app.
The problem.
A pool company visits the same houses every week, and the customer is almost never home to see it. That creates three slow leaks. Customers cancel because they can't see what they're paying for. Disputes over green water or broken equipment come down to word against word, and the company usually eats it. And technicians notice failing pumps and cracked tile every single day, then that repair revenue dies in the truck because nothing makes it back to the office.
What we built.
Software that closes all three. The crew works the route from their phone - glove-friendly checklists, before and after photos, water chemistry in a few taps. The report email is proof of service that lands in the customer's inbox whether or not they were home, which is what keeps them paying. Timestamps, chemical logs, and photos settle disputes before they start. A one-tap flag with a photo becomes a quote the owner sends the same day. And the customer never installs anything: they book online, follow the visit from a link in a text, and get their report by email.
Decisions along the way.
The report is the real product.
Customers never open the app. They just open the email. So the email was designed first, and everything the crew does on site exists to fill it: the before and after photos, the checklist, the minutes on site. The app is really just the machine that produces the report.
Built for gloves and glare.
Big targets, photo first, and nothing to type. A technician is standing in a backyard in July with wet hands and a screen washed out by the sun. Anything that needs careful tapping or a written paragraph simply doesn't get done, so photos and tick boxes carry the entire job.
Offline isn't a feature, it's the baseline.
Half these houses have no signal behind the gate. Every job saves to the phone first and syncs itself when it can, so losing service never stops the work or costs a report. The crew never has to think about it - the header just says Synced once it is.
A flagged issue becomes tomorrow's revenue.
Technicians spot failing pumps and cracked tile constantly, and that repair money normally dies in the truck. One tap and a photo sends it to the office, where it becomes a priced quote with the photo attached - sent the same day, while the customer still remembers the problem.
No customer app, on purpose.
Nobody installs an app for their pool guy. Customers book online, follow the visit from a link in a text the way they'd track a package, and get the report by email. Zero adoption required - which is the only way a small company's customers actually use any of it.
On the App Store.
The store listing - screens, captions, and copy - designed and shipped alongside the app.
